Refund policy

Refund & Returns Policy

This Refund & Returns Policy applies to purchases made through verimama.com (the “Site”). Please read it together with our Terms of Service.

If you have any questions, contact us at support@verimama.com.

1. Our 30-Day Guarantee

You may request a return or refund within 30 days of the delivery date.

After 30 days, we are generally unable to offer a return, refund, or exchange unless the product arrived damaged, defective, or incorrect, or unless otherwise required by law.

2. Order Changes and Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, email support@verimama.com as soon as possible and include your order number.

We will do our best to accommodate your request, but changes and cancellations cannot be guaranteed once an order has entered processing or has shipped.

If the order has already shipped, the standard return conditions below will apply.

3. Return Eligibility and Conditions

To qualify for a return:

The return request must be submitted within 30 days of delivery.
You must provide proof of purchase, such as your order number or order confirmation email.
The product must include its original accessories, cables, parts, manuals, and other included components.
The product must be returned in reasonable condition and packaged securely to prevent damage in transit.
Products must be returned according to the instructions provided by our support team.

VeriMama Fetal Dopplers and Other Electronic Devices

Eligible electronic devices, including the VeriMama Fetal Doppler, may be tested and returned within 30 days of delivery under our 30-Day Guarantee.

The device must be complete and returned with all included accessories, cables, probes, and other components. We recommend keeping the original packaging during the trial period.

Normal testing is permitted. However, we may reduce or refuse a refund if the product is returned with missing components, excessive damage, misuse, or signs of handling beyond what is reasonably necessary to evaluate the product, where permitted by law.

Included Ultrasound Gel

If ultrasound gel was included with your VeriMama Fetal Doppler, you may open and use it during your 30-day trial.

Returning the included gel opened, partially used, or empty will not affect the eligible refund for the device.

Personal-Care and Hygiene-Sensitive Products

For health and hygiene reasons, separately purchased gels, creams, supplements, intimate products, breastfeeding accessories, and other personal-care items must be unopened, unused, and returned with the original seal intact.

Opened hygiene-sensitive products cannot be returned unless they arrived damaged, defective, or incorrect.

Final-Sale and Non-Returnable Items

The following items are not eligible for return unless they arrived damaged, defective, or incorrect:

Gift cards
Downloadable or digital products
Personalized or customized items
Products clearly marked “Final Sale”
Opened hygiene-sensitive or personal-care products

4. How to Request a Return or Refund

Email support@verimama.com within 30 days of delivery.
Include your order number, the item you would like to return, and the reason for the request.
If the item is damaged, defective, or incorrect, include clear photos or a short video showing the issue.
Our support team will normally respond within 1–2 business days with return instructions and, when required, the authorized return address.
Send the approved return using secure packaging. We recommend using a trackable shipping service and keeping the shipping receipt until your return has been completed.

Please do not send a product back without first contacting us. Returns sent to an unauthorized address may be delayed or may not be accepted.

5. Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, or no longer want it, you are responsible for the return shipping cost.

If the product arrived damaged, defective, or incorrect, VeriMama will cover the reasonable return shipping cost or provide a prepaid return label when available.

Original shipping charges are non-refundable unless the product arrived damaged, defective, or incorrect, or unless otherwise required by law.

VeriMama is not responsible for return packages lost in transit. We strongly recommend using a trackable shipping service.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us at support@verimama.com within 30 days of delivery.

Please include:

Your order number
A description of the problem
Clear photos or a short video showing the issue

After reviewing the request, we will arrange an appropriate solution, which may include a replacement, refund, or other resolution at no additional cost to you.

7. Exchanges

If you would like to exchange an eligible product, contact us within 30 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may issue a refund so you can place a new order.

Return shipping costs for exchanges are the customer’s responsibility unless the original product arrived damaged, defective, or incorrect.

8. Bundles, Gifts, and Promotional Items

Products purchased as part of a bundle must generally be returned together with all included items and promotional gifts.

If part of a bundle is missing or kept, the value of the missing or retained item may be deducted from the refund, where permitted by law.

Free gifts do not have a separate cash value and are not eligible for an individual refund.

9. Refund Processing

Once we receive and inspect your return—or approve a refund that does not require a physical return—we will notify you by email.

Approved refunds will be issued to the original payment method, normally within 5 business days of approval.

Your bank, credit card company, or payment provider may require an additional 5–10 business days to display the refund in your account.

If more than 10 business days have passed since we confirmed your refund, contact support@verimama.com.

10. Refunds for Missing or Undelivered Orders

If your tracking information has not updated for an extended period or your order has not arrived, contact support@verimama.com with your order number and tracking information.

We may ask you to confirm your shipping address, check with household members or neighbors, and contact the shipping carrier before a replacement or refund is approved.

Orders delivered to an incorrect address entered by the customer may not qualify for a refund or free replacement.

11. Contact Us

For questions about returns, exchanges, or refunds, contact:

Email: support@verimama.com
Website: verimama.com